Thing 7

I think that chat reference at the Library could be very useful, especially for our patrons. It would be a way for them to ask the librarians about specific items in a timely manner. Since internet is so present in everybody's lives nowadays I think that it could surpass the use of phone by a lot or even e-mail because they would be getting the answer immediately after they ask.
About the chat room I have to say: Yes, let's try it internally to communicate inside and outside our departments in a more efficient way.
I created a Twitter account and I sent an invitation to chat, but I'm not sure if I did everything right, so I don't think it would be wise to use it in the library unless it goes with some classes to learn how to use it.